What to include
- For a generation problem: the approximate time, selected settings and generation ID if available.
- For billing: the account email and invoice reference, but never send card numbers.
- For a content correction: the page URL and the specific statement or media item.
- For privacy or deletion requests: send from the email associated with the ZipReel account.
Response and security
Support is handled by email. Do not attach confidential source media unless requested through a secure follow-up. ZipReel will never ask for your Google password, Stripe card number or fal API key.